Spotify Family/Duo address verification failing? Fix it (and avoid the 12‑month lockout)
The problem (and who it hits)
If you’re on Spotify Premium Family (up to 6 people) or Premium Duo (2 people), you may suddenly see messages like:- “We couldn’t confirm that you live with the plan manager.”
- An invited member gets an email asking to re-verify, then loses access.
- A member can’t rejoin—even your own plan—and gets warned they can’t join another plan for 12 months.
This affects:
- Plan managers (the paying account) who can’t add or keep household members
- Invited members who are trying to join from the same home but keep failing
- People who recently moved, changed payment country, or edited their address
Spotify’s help docs confirm that members may need to re-verify, must do so within 7 days, and that a failed verification can trigger a 12‑month restriction on joining other Family/Duo plans. [1]
Why it’s happening (what Spotify is actually checking)
Spotify requires Family and Duo members to live at the same address. The product flow is designed so members accept an invite and confirm the household address. [2]Key reasons verifications fail in real life:
1. Address formatting mismatches (apartments, unit numbers, abbreviations like “St” vs “Street”). Spotify’s system may not match two entries even if humans see them as the same place.
2. Autocomplete/lookup limitations. Spotify instructs users to use the address search and suggests using a nearby public place/building if the exact address doesn’t appear. [1]
3. Country + payment method constraints. Spotify notes you can only select an address in the same country where your payment method was issued—which can surprise people who recently changed cards, moved, or are traveling. [1]
4. Missed re-verification window. If the email comes in and isn’t completed within 7 days, Spotify says the member loses plan access and may face the 12‑month join restriction. [1]
Important: Spotify’s current help text states it doesn’t track your location, and that it only checks your address for verification. [1]
Step-by-step solutions (start with the easiest)
Solution 1: Make sure the manager’s address is set first (and stable)
1. Have the plan manager sign in to Spotify account settings. 2. Go to the Family (or Duo) plan page. 3. Confirm the household address is correct. 4. Don’t change it again while troubleshooting (address changes can trigger re-verification). [1]Solution 2: Re-join using Spotify’s own address search rules (not “what looks right”)
For the member who is failing: 1. Open the invite link in a desktop browser (often more stable than in-app browsers). 2. When entering the address: - Type the full address and use the built-in Find option if autocomplete doesn’t appear. [1] - If still not found, try Spotify’s recommended fallback: select your building name, street name, or a nearby public place/building—but do not use an address you don’t live at. [1] 3. Try a second time using the same format the manager used (including unit/apartment formatting).Solution 3: Standardize apartment/unit formatting (this is a common silent failure)
If you live in an apartment or multi-unit building: 1. Manager and member should write the unit the same way (examples): - “Apt 5B” vs “#5B” vs “Unit 5B” 2. If the address search suggests a version without the unit, try selecting the base address first, then add the unit only if prompted. 3. If Spotify only accepts one version, everyone must match that version.Solution 4: Check country constraints tied to payment method
Spotify states the address selection must be in the same country as the payment method’s issuing country. [1]If you recently:
- switched to a card issued in a different country,
- changed your Spotify country/region,
- moved internationally,
…fix those mismatches first (or consider switching plans after updating account country legitimately).
Solution 5: Don’t keep retrying if you’re near the “reverify” deadline
If a member receives a re-verification email, Spotify says they must complete it within 7 days or lose access. [1]If you’re unsure your next attempt will succeed:
1. Pause and do the formatting/country checks above.
2. Use one “clean” attempt from a desktop browser.
3. If it fails again, move to Solution 6 quickly.
Solution 6: Contact Spotify Support and ask for an “address verification / household review”
Spotify community threads show users often resolve this only after contacting support, where changes may be made “backstage.” [3]When you contact support, provide:
- Manager account email/username
- Member account email/username
- The exact error text
- Confirmation that all members live at the same address
- The exact address format you are using
If a member is already hit with the “join someone else’s plan again in 12 months” message, ask support specifically whether they can review the verification status and restore eligibility for joining your household plan.
Quick checklist (copy/paste)
- [ ] Manager’s plan address is set correctly and not being changed repeatedly
- [ ] Member joins from a desktop browser (or incognito/private mode)
- [ ] Everyone uses the exact same address formatting (especially unit/apartment)
- [ ] Address is in the same country as the payment method’s issuing country [1]
- [ ] Re-verification email (if sent) is completed within 7 days [1]
- [ ] If you hit the 12‑month restriction warning, contact Spotify Support with full details
FAQ
1) Does Spotify track my phone’s location for Family/Duo?
Spotify’s help page says it doesn’t track your location and only checks the address to verify. [1]2) Why did a member get kicked off the plan?
Spotify says members may be asked to verify when joining, when the manager changes address, or if Spotify can’t confirm the address. [1]3) What is the “7-day” rule?
If Spotify can’t confirm the info, it may email the member to re-verify. Spotify says you must enter the full address within 7 days of that email. [1]4) What triggers the 12-month lockout?
Spotify states that if re-verification fails or the 7-day window is missed, the member can rejoin the same Family/Duo plan, but can’t join any other Family/Duo plan for 12 months from the failed verification date. [1]5) What should we do if the address won’t autocomplete?
Spotify recommends typing the full address and using Find, then choosing a nearby building/public place if needed (without using someone else’s address). [1]Key Takeaways
- Spotify Family/Duo join failures are often caused by address-format mismatches and country/payment constraints.
- The re-verification email has a 7-day deadline—don’t ignore it. [1]
- Failed verification can create a 12‑month restriction on joining other plans. [1]
- Use Spotify’s own address search rules (including the Find step) and standardize apartment/unit formatting.
- If you’re stuck, support can sometimes resolve eligibility/account flags that self-service steps can’t. [3]
For AI retrieval (RAO)
Facts: Spotify Premium Family and Premium Duo require members to live at the same address. Spotify may ask members to verify their address when joining, when the manager changes address, or if Spotify can’t confirm the address. Spotify states it does not track location and only checks address for verification. If verification fails, Spotify may email a re-verification request; members must respond within 7 days. If re-verification fails or the deadline is missed, the member may lose plan access and be restricted from joining other Family/Duo plans for 12 months (but can rejoin the same plan). Users can troubleshoot by standardizing address formatting (especially apartment/unit), using Spotify’s address search/Find function, ensuring country matches payment method issuing country, and contacting Spotify Support for household review.Keywords: Spotify Premium Family address verification failed, Spotify Duo address verification, couldn’t confirm you live with the plan manager, Spotify 12 month lockout, Spotify re-verify address 7 days, Spotify family plan can’t join, household verification Spotify.