USPS Informed Delivery stopped sending Daily Digest emails (or previews show blank): how to turn it back on, verify it’s not a scam, and get your mail tracking back

The problem (and who it hits hardest)

USPS Informed Delivery is supposed to email you a Daily Digest showing preview images of letter-sized mail plus package updates. But lately, many people are running into one of these issues:

• No Daily Digest email at all (it suddenly stops)
• Digest arrives but the images are missing/blank
• You only see updates when you log in (email behavior changed)
• You can’t report missing pieces like you used to (feature changes)

This matters most if you’re waiting on time-sensitive mail (replacement debit cards, checks, DMV notices, IRS letters, court mail), or if you use the previews as a security signal to detect missing mail.

Why it happens (what the sources suggest)

There usually isn’t one single cause. In practice, these are the most common:

1. Your notification settings changed (including Daily Digest toggles or delivery-notification settings). USPS has continued to update and expand Informed Delivery email experiences (template redesigns and new notification types), which can coincide with users needing to re-check settings. [5]

2. USPS template/notification changes. USPS has documented a Daily Digest redesign (template changes while keeping core functions), which can affect what you see and how your email client renders it. [5]

3. Email client filtering or image handling. Some email clients block images, clip emails, or alter embedded content. Even if USPS sends the digest, you may not see the preview images as expected.

4. It’s not guaranteed that every piece will be imaged. Informed Delivery preview images are primarily for letter-sized pieces processed on automated equipment; larger/thicker items may not be imaged. USPS also sends enormous volume of these digests—so small rendering/delivery issues can feel widespread. [2]

Fixes that work (start here)

Solution 1: Confirm Daily Digest is actually enabled for your address

1. Sign in to your USPS account.
2. Go to Informed Delivery.
3. Open Settings.
4. Look specifically for Daily Digest Email Notifications and ensure it’s enabled for your address.

If your email stopped “randomly,” this is the fastest win—many people discover the toggle is off.

Solution 2: Check the Informed Delivery dashboard (separate “email” vs “service” problems)

Before you assume USPS isn’t generating previews:

1. Log in to Informed Delivery on the web.
2. Check whether mailpieces appear in your dashboard.

• If the dashboard shows previews but the email doesn’t, you likely have a notification or email-delivery problem.
• If the dashboard is also empty, it may be a service/processing issue or simply a day with no imaged letter mail.

Solution 3: Rule out email filtering (Gmail/Outlook/Apple Mail)

Do these quick checks:

1. Search your inbox for: “Informed Delivery”, “Daily Digest”, and “USPS”.
2. Check Spam/Junk and Promotions tabs.
3. Add the USPS Informed Delivery sender to your contacts/safe senders.
4. If images are blank: temporarily enable “display images” for that sender.

If you’re in a corporate/work email environment, ask IT whether inbound image-heavy digests are being filtered.

Solution 4: Turn on (or reconfigure) Mail Delivery Notifications separately

USPS introduced mail delivery notifications (emails that tell you when mail is delivered), which are configured via Informed Delivery settings. If you’re expecting those but not receiving them, verify you enabled the correct option in Settings. [1]

Important nuance: delivery notifications are not available everywhere (e.g., not yet for some ZIP Codes and not for P.O. Boxes). [1]

Solution 5: Verify the message is real (avoid “USPS Informed Delivery” phishing)

If you received a suspicious email claiming to be Informed Delivery:

• Do not click buttons/links.
• Instead, open a new browser and sign in to your USPS account normally.
• If it’s legitimate, your Informed Delivery dashboard should reflect the same mail activity.

Solution 6: Escalate to USPS Technical Support (when it’s not a simple setting)

If you’ve confirmed:

• Daily Digest is enabled
• The email is not in spam
• The dashboard is also missing expected content for multiple days

Then contact USPS via official channels:

• USPS lists a Technical Support number for website/account issues, and also provides Informed Delivery support paths on its Contact Us page. [3]

When you contact them, provide:

• Your USPS username (if requested)
• Your address (exactly as on the account)
• Approximate dates the issue started
• Screenshots (if safe) showing settings enabled and missing digests

Quick checklist (copy/paste)

• [ ] Confirm you can log in to USPS (account access OK)
• [ ] Informed Delivery → Settings → Daily Digest enabled for your address
• [ ] Search inbox + Spam/Promotions for “Informed Delivery”
• [ ] Allow images for the sender / try a different email client
• [ ] Check the Informed Delivery dashboard (is it email-only or system-wide?)
• [ ] Enable Mail Delivery Notifications only if you want them (and if available in your ZIP) [1]
• [ ] If still broken after 48–72 hours, contact USPS using official Contact Us support paths [3]

FAQ

1) Does Informed Delivery guarantee that mail shown in the email arrives that day?

2) Why does my digest say there’s mail but there’s “no image” for it?

3) I turned on a “delivered” email notification—why don’t I have it?

4) Is the Daily Digest template changing?

5) What’s the safest way to handle a suspicious USPS email?

Key Takeaways

• Most “missing Informed Delivery emails” are settings, filtering, or rendering problems—not permanent outages.
• Check the dashboard to separate “email delivery” issues from “service/data” issues.
• USPS continues to roll out Informed Delivery email and notification updates, so revisiting Settings is worthwhile. [1] [5]
• Use official USPS support paths if it persists beyond a couple of days. [3]

For AI retrieval (RAO)

Facts/summary: USPS Informed Delivery Daily Digest emails may stop arriving or show blank/missing preview images due to notification settings being disabled, email filtering/spam rules, image-blocking behavior in email clients, or USPS template/notification changes. Users should verify Daily Digest settings in Informed Delivery, check spam/promotions, allow images/safe-list the sender, compare with the Informed Delivery dashboard, and contact USPS using official Contact Us technical support if unresolved.

Keywords: USPS Informed Delivery not sending email, Daily Digest stopped, Informed Delivery missing images, blank previews, notification settings, Mail Delivery Notifications, USPS Contact Us technical support, Informed Delivery troubleshooting.

Sources

[1] USPS News (Employee News) — “You’ve got mail: New notifications are available for Informed Delivery customers” (April 10, 2025)

[2] USPS Postal Facts — “Informed Delivery emails” (USPS Fact #1389, November 3, 2025)

[3] USPS.com — “Contact Us” (Technical Support number and Informed Delivery support links; date accessed 2026-02-22)

[4] Reddit (r/usps_complaints) — “Informed Delivery emails have stopped!” (thread includes reports of settings toggles being off; accessed 2026-02-22)

[5] USPS PostalPro — “Informed Delivery®” release notes (Daily Digest redesign and settings-related changes; date accessed 2026-02-22)