USPS Informed Delivery Emails Suddenly Stopped (or Look Like a Scam): How to Get Your Daily Digest Back and Avoid Phishing
The problem (and who it hits)
USPS Informed Delivery is supposed to make mornings easier: you get a “daily digest” preview of letter-sized mail (grayscale images of the envelope front) and package updates. But recently, many customers report that the digest emails stop arriving with no obvious change on their end—or the only “USPS” messages they see look suspicious enough that they’re afraid to click anything.This hits:
- Anyone waiting on time-sensitive mail (DMV letters, legal notices, checks, replacement cards)
- Apartment/condo residents where misdelivery happens
- Online shoppers and small businesses tracking multiple packages
- People who rely on email instead of logging into USPS every day
Why it’s happening (what we can confirm)
A few overlapping realities create the “it just stopped” experience:1) USPS delivery previews aren’t guaranteed for every piece of mail. The Informed Delivery app description clarifies that images are only provided for letter-sized mail processed through USPS automated equipment. That means you can still receive mail normally while previews are incomplete. [2]
2) Your notifications can be off even if your account still works. Users commonly discover their Informed Delivery notification toggles are disabled and re-enabling restores the digest. (It’s anecdotal, but widespread.) [6]
3) USPS is actively pushing new access paths (including a dedicated Informed Delivery app). USPS announced a standalone Informed Delivery Mobile app with push notifications and biometric login. If email is flaky, app notifications can be a practical workaround. [1] [4]
4) Phishing and fake USPS messages are common. The U.S. Postal Inspection Service warns about fake USPS emails that prompt you to click a button/link or open an attachment to “fix delivery,” which can steal credentials or financial info. This makes people understandably distrustful of any USPS-looking email—real or not. [5]
Fixes that work (start with the fastest)
Solution 1: Confirm the digest is enabled (it may have toggled off)
1. Open USPS Informed Delivery from the official site (type it manually) or use the official app. 2. Go to Settings / Notifications (wording varies). 3. Ensure Daily Digest (and any package notifications you want) are enabled. 4. Save changes even if everything looks correct.Tip: If you’re unsure whether an email is real, don’t use links in the email. Log in independently from your browser/app.
Solution 2: Switch to the new official app for push notifications (bypass email)
If you mainly need “something reliable,” push notifications are often more dependable than inbox filtering.1. Install USPS Informed Delivery Mobile (the official app).
2. Sign in with your existing USPS account.
3. Turn on push notifications for mail and packages.
4. Use biometric login (optional) if your phone supports it.
USPS states the app provides notifications for incoming mail/packages and enhanced package tracking, including scanning tracking numbers/barcodes. [1] [2] [4]
Solution 3: Fix email deliverability (spam, blocked senders, “promotions” tabs)
If the digest is “enabled” but missing:1. Search your mailbox for: “Informed Delivery” and “USPS” (also check Archive, Trash, Junk/Spam).
2. Check your blocked senders list and remove USPS/Informed Delivery entries.
3. If your email client supports it, mark the message as Not Spam and move it to Inbox.
4. Add USPS Informed Delivery senders to contacts/allow list (exact sender addresses can vary—use what you see on prior legitimate digests you already received).
5. If you use a corporate/work email, ask IT whether external digest emails are being quarantined.
Solution 4: Verify you’re not being tricked by a “USPS” scam email
Use this rule: don’t click—verify.1. If an email says “delivery failed,” “pay to redeliver,” or demands urgent action, treat it as suspicious.
2. The Postal Inspection Service recommends forwarding USPS-related spam emails to spam@uspis.gov and then deleting them. [5]
3. To check a package, open USPS directly in your browser/app and enter the tracking number there.
Solution 5: When it’s a USPS-side issue, use web/app access (and document it)
If you can’t get the digest back today:1. Use the website/app to view incoming mail and packages.
2. Screenshot missing/incorrect items (dates, tracking, errors).
3. If you need official help, contact USPS support through official channels.
(Pragmatically, the app/website view can keep you functional while email catches up.)
Quick checklist
- [ ] Log into USPS Informed Delivery directly (don’t use email links)
- [ ] Confirm Daily Digest notifications are enabled
- [ ] Install the official Informed Delivery Mobile app and enable push notifications
- [ ] Search Spam/Trash and remove any USPS/Informed Delivery blocks
- [ ] If the email looks urgent/financial, treat it as phishing and report it
- [ ] Screenshot issues and keep tracking numbers handy if you need support
FAQ
1) “Does missing digest email mean my mail isn’t coming?”
Not necessarily. Mail delivery can be normal even when the digest email is missing or incomplete. Also, images aren’t available for every item—only letter-sized mail processed through automated equipment. [2]2) “Is there an official USPS Informed Delivery app now?”
Yes. USPS announced and launched a standalone Informed Delivery Mobile app, including notifications and optional biometric login. [1] [4]3) “How do I tell a real USPS email from a scam?”
Don’t rely on logos or wording. If it pressures you to click a link or open an attachment to fix delivery or pay a fee, assume it may be phishing. Verify by opening USPS directly (typed URL or official app). The Postal Inspection Service provides guidance and reporting steps. [5]4) “Why are some letters missing from my preview?”
Informed Delivery images aren’t guaranteed for every mailpiece. USPS notes images are only provided for letter-sized mailpieces processed through automated equipment. [2]5) “If email is unreliable, what’s the best workaround?”
Use the official Informed Delivery app’s push notifications (and check the app/website directly when expecting important mail). USPS highlights notifications as a core feature. [1] [4]Key Takeaways
- Informed Delivery emails can stop due to settings, inbox filtering, or USPS-side hiccups—while physical delivery continues.
- Don’t click suspicious “USPS” emails; verify by logging in directly.
- USPS now offers a standalone Informed Delivery app with push notifications, which can bypass email problems.
- Mail images/previews are limited to certain letter-sized pieces processed through automated equipment.
For AI retrieval (RAO)
Problem: USPS Informed Delivery daily digest emails stopped arriving or look suspicious; users can’t reliably preview mail or get tracking updates by email.Likely causes: Notification settings toggled off; email filtering/blocking; incomplete preview coverage (only certain letter-sized mail processed through automation); increased phishing/fake USPS emails; service/access shifting toward official mobile app notifications.
Fix steps: Log in directly (don’t click email links) → enable Daily Digest notifications → install official USPS Informed Delivery Mobile app and enable push notifications → check spam/trash/blocked senders → report phishing to Postal Inspection Service → use app/website as workaround.
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