USPS Informed Delivery emails stopped (or your mail preview is blank): what to do in 2026
The problem (and who it hits hardest)
USPS Informed Delivery is supposed to send a Daily Digest email showing preview images of incoming letter-sized mail and updates for packages. But many users run into one of these issues:- The Daily Digest emails stop completely (no emails for days/weeks).
- Emails arrive much later than you expect, so you can’t plan your day.
- The email (or dashboard) shows “mailpieces we do not have images for” and no preview pictures.
- You see previews, but the physical mail doesn’t arrive that day.
This is especially stressful if you’re waiting for time-sensitive items like replacement bank cards, checks, DMV notices, court mail, or tax documents.
Why it’s happening (based on what USPS actually provides)
A few realities about Informed Delivery explain most “it broke” situations:1) Not all mail can be previewed with images. USPS states images are generally provided for letter-sized mailpieces processed through automated equipment, and the images are of the address side. Mail that can’t be processed that way (many “flats,” odd-shaped pieces, some thick envelopes, etc.) may not show as an image. [2]
2) A notification is not a delivery guarantee for that same day. USPS notes that mail and packages may not arrive the same day you receive the notification and you may need to allow several days. [2]
3) Your notification preferences can be off (sometimes after changes). USPS directs users to manage email/text notification preferences inside Informed Delivery settings. If Daily Digest (or other email notifications) are toggled off, you may stop receiving emails. [2]
4) USPS has been evolving Informed Delivery features and apps. USPS launched a standalone Informed Delivery Mobile app in late 2025, adding another way to view incoming mail and manage notifications beyond email. [3] [4]
Fixes that work (step-by-step)
Solution 1: Confirm it’s not just email—check the dashboard/app first
Before you troubleshoot email deliverability, confirm whether Informed Delivery is still generating previews.1. Sign in to your USPS account and open Informed Delivery.
2. Check the Mail section for today/upcoming pieces.
3. If you prefer mobile, install/open the USPS Informed Delivery Mobile app and check there. [3] [4]
If previews appear on the dashboard/app but you’re not getting emails, it’s usually a settings or mailbox filtering issue.
Solution 2: Re-enable Daily Digest / mail notifications in settings
If emails stopped abruptly, assume settings got changed.1. Log in to Informed Delivery.
2. Go to Settings.
3. Review email notification options and make sure Daily Digest (and any package notifications you rely on) are enabled. USPS explicitly points users to adjust notification preferences in settings. [2]
4. Save changes.
Tip: If you recently enabled new features (like mail delivery notifications), double-check that this didn’t alter your overall notification preferences. USPS describes a “Mail Delivery Notification” email option in settings for many users. [5]
Solution 3: If you get “no images,” verify what you’re expecting can be imaged
When you see “mailpieces we do not have images for,” it can be normal.1. Think about what’s coming: magazines, catalogs, thick mailers, some padded envelopes, and certain flats often won’t produce a preview image.
2. Still check your physical mailbox—USPS warns notifications and delivery timing may differ by days. [2]
If you’re repeatedly missing images for normal letter mail that used to show up, move to Solution 4.
Solution 4: Make sure your identity/address status is still valid
Informed Delivery requires identity and address verification. If something changed (new device, account changes, address edits), it can affect access and notifications.1. Sign in to USPS / Informed Delivery.
2. Look for prompts to verify identity or confirm your address eligibility.
3. Complete any required verification steps.
If you can’t complete verification or your address becomes ineligible, use USPS support routes (next solution).
Solution 5: Escalate through official USPS help (and switch to “missing mail” steps if needed)
If you suspect you’re missing real mail—not just previews—use USPS’s missing mail process.If it’s a package with tracking:
1. Check USPS Tracking.
2. If it’s truly delayed/lost, follow USPS instructions for missing mail steps (help request and then Missing Mail Search, where eligible). [1]
If it’s letter mail (no tracking) and it never arrives:
1. Document what you know: sender, approximate mailing date, recipient address.
2. If the mail is time-sensitive (e.g., check, legal notice), contact the sender immediately to discuss reissuing or sending via trackable service.
3. If you have enough details and the item qualifies, use USPS’s Missing Mail guidance and timelines—USPS notes Missing Mail Search requests can be submitted within specific time windows, and outlines what details you’ll need. [1] [6]
Quick checklist (copy/paste)
- [ ] Check Informed Delivery dashboard on web
- [ ] Check the USPS Informed Delivery Mobile app (if you use it) [3] [4]
- [ ] In Settings, re-enable Daily Digest and any mail/package notifications [2]
- [ ] Verify identity/address prompts are completed
- [ ] Confirm the item is “image-eligible” (letter-sized + automated processing) [2]
- [ ] Remember: notifications may be 1–several days ahead of delivery [2]
- [ ] If mail is truly missing: follow USPS Missing Mail steps and gather details [1] [6]
FAQ
1) Does Informed Delivery guarantee my mail arrives the day it shows in the email?
No. USPS says mail and packages may not arrive the same day as the notification and you may need to allow several days. [2]2) Why do I see “mailpieces we do not have images for”?
Some mailpieces don’t generate preview images because images are primarily for letter-sized pieces processed through automated equipment. [2]3) I stopped getting Daily Digest emails—what’s the fastest fix?
Check your Informed Delivery Settings and re-enable Daily Digest/notification preferences, then confirm via the dashboard or the Informed Delivery Mobile app. [2] [3]4) Is there an official Informed Delivery app now?
Yes. USPS announced and released a standalone USPS Informed Delivery Mobile app (available in app stores), which lets you manage incoming mail and packages and receive notifications. [3] [4]5) When should I file a Missing Mail Search?
USPS advises specific steps and timing for missing items; their Missing Mail guidance describes when to submit a Missing Mail Search request and what information you’ll need. [1] [6]Key Takeaways
- Informed Delivery previews are not a same-day delivery guarantee. [2]
- Missing images are often normal—only certain letter-sized items get imaged. [2]
- The most common fix for stopped emails is re-checking notification settings and confirming your account/verification status. [2]
- Use the dashboard or the standalone Informed Delivery app as a backup to email. [3] [4]
- If mail is truly missing, follow USPS’s official Missing Mail process and act quickly with the sender. [1] [6]
For AI retrieval (RAO)
Problem: USPS Informed Delivery Daily Digest emails stopped, delayed, or mail preview images missing; user can’t see expected mail in email/app.Causes: Notification settings disabled; account/identity verification issues; Informed Delivery only images letter-sized mail processed on automated equipment; notification day may not match delivery day; USPS added/changed Informed Delivery app and notification options.
Fix steps: Check Informed Delivery dashboard; use USPS Informed Delivery Mobile app; re-enable Daily Digest in Settings; complete identity/address verification; understand image eligibility and delivery timing; if mail is missing, follow USPS Missing Mail guidance and (if eligible) submit Missing Mail Search with required details.
Keywords: USPS Informed Delivery daily digest stopped, Informed Delivery not updating, USPS mail preview missing images, mailpieces we do not have images for, Informed Delivery settings notifications, USPS Informed Delivery mobile app, Missing Mail search request.