USPS Informed Delivery Daily Digest emails stopped (or the mail images are missing): what to do in 2026
The problem (and who it hits)
USPS Informed Delivery is designed to show you grayscale previews of incoming letter-sized mail and package updates, often delivered as a morning “Daily Digest” email. But a lot of people run into one of these scenarios:- No Daily Digest email arrives anymore, even though you used to get it every day.
- The email arrives, but mail images are blank/broken, or only some pieces appear.
- The dashboard shows items, but email notifications don’t.
This is especially painful if you rely on the digest for time-sensitive letters (replacement credit cards, checks, DMV notices, court/administrative mail, etc.) or if you travel and need a heads-up.
Why it happens (based on what USPS says + what users are seeing)
A few factors commonly stack together:1) Email delivery is optional and controlled by account settings. USPS notes you may need to confirm your email “opt-in” settings and ensure you’re using the correct email address. USPS also recommends checking spam/junk filtering and adding the official sender address to contacts. [1]
2) Activation and system timing aren’t instant. USPS notes it can take up to about 3 business days to start receiving notifications after enrollment (and you won’t get daily mail notifications on days you have no mail, Sundays, or federal holidays). [1]
3) USPS has been actively evolving Informed Delivery notifications and apps. USPS announced (and then released) a standalone Informed Delivery mobile app and described notification behavior tied to when the Daily Digest is available. Changes like this can alter how and when you expect alerts. [2] [3]
4) Sometimes the problem is your mailbox provider, not you. Large providers (Outlook/Hotmail, Gmail, etc.) can block, route, or “suppress” mail in ways that look like USPS stopped sending. Some users report provider-side blocking/suppression patterns that persist even when USPS settings look correct. [4]
The good news: in many cases, you can fix it in under 10 minutes.
Fixes (start with the fastest, lowest-effort steps)
Solution 1: Confirm the Daily Digest / mail notifications are actually enabled
1. Sign in to USPS Informed Delivery on the USPS website. 2. Go to Settings (or notification preferences). 3. Verify: - Your email address is correct. - Email notifications / Daily Digest (mail preview notifications) are toggled ON. 4. Save settings (even if it already looks correct).Why this works: USPS explicitly calls out checking email opt-in settings when you’re not seeing emails. [1]
Solution 2: Whitelist the USPS Informed Delivery sender + check “hidden” folders
USPS recommends adding the sender to contacts to prevent filtering. [1]Do this:
1. Search your email for: “Informed Delivery”, “Daily Digest”, or “USPS”.
2. Check these folders/labels:
- Spam/Junk
- Promotions (Gmail)
- Quarantine (some security tools)
- Trash/Deleted
3. Add the official sender to contacts/safe senders:
- USPSInformeddelivery@email.informeddelivery.usps.com [1]
If you find the email in Junk/Spam, mark it “Not spam” and add the sender to safe senders.
Solution 3: Re-verify your email (without changing it)
If everything looks enabled but emails still don’t arrive: 1. In Informed Delivery settings, re-submit your email address (even if unchanged). 2. If USPS prompts for verification, complete it. 3. Wait for the next business day’s digest.This often resets a stuck notification state, and it’s low risk.
Solution 4: Use the dashboard/app as your “backup channel” (and turn on in-app notifications)
While you’re fixing email delivery, don’t lose visibility: 1. Log in via the Informed Delivery dashboard. 2. If you prefer mobile notifications, use the USPS Informed Delivery app and enable push notifications.USPS describes accessing notifications via email, web dashboard, and the Informed Delivery mobile app. [1] [3]
Solution 5: If images are missing (but email arrives), isolate whether it’s email rendering or USPS scanning
Try this quick test: 1. Open the digest on a desktop webmail view and then in a different client (for example, another email app). 2. If images show in one client but not another, it’s likely email rendering/security blocking embedded images. 3. If images are missing everywhere (web/app/email), it can be upstream scanning/processing gaps—sometimes USPS doesn’t capture an image for every piece.USPS explains images come from photos taken by high-speed sorting equipment and that not all pieces may appear the same way (some items appear in color, letters as grayscale). [1]
Solution 6: Escalate when it’s not your account (USPS support paths)
If you’ve confirmed settings, checked filtering, re-verified, and you still get nothing for multiple business days:1. Contact USPS using official customer support channels (start with the normal USPS customer service line).
2. Document:
- your username/email
- your address
- dates when emails stopped
- screenshots of settings (if possible)
For mailers/campaign support, USPS lists Informed Delivery support contacts (note: this is for Mailer Campaign Portal/PostalOne use cases, but it also demonstrates USPS has defined channels for Informed Delivery support). [5]
Quick checklist (printable)
- [ ] Confirm your Informed Delivery email notifications/Daily Digest are toggled ON in Settings. [1]
- [ ] Verify your email address is correct and re-save settings.
- [ ] Search Spam/Junk/Promotions/Trash for “Informed Delivery”.
- [ ] Add USPSInformeddelivery@email.informeddelivery.usps.com to contacts/safe senders. [1]
- [ ] Re-verify/resubmit the same email address (force a refresh).
- [ ] Use the web dashboard/app as a backup while email is down. [1] [3]
- [ ] If still broken after several business days, contact USPS support and provide dates + screenshots.
FAQ
1) How long should I wait after enabling notifications?
USPS notes activation can vary, but typically you’ll start receiving notifications within 3 business days. [1]2) Do I get the Daily Digest every day?
No. USPS notes you’ll only receive mail preview notifications on days you have mail (and not on Sundays or federal holidays). [1]3) What’s the official sender address I should whitelist?
USPS lists the sender address as USPSInformeddelivery@email.informeddelivery.usps.com. [1]4) Is there an Informed Delivery app now?
Yes. USPS announced and then released a standalone USPS Informed Delivery mobile app. [2] [3]5) Could my email provider be blocking it even if USPS is sending it?
Yes. Some users report provider-side filtering/suppression behavior (for example with Outlook/Hotmail) where messages stop arriving across multiple devices and clients. If you suspect this, test with an alternate email address or provider after you confirm USPS settings. [4]Key Takeaways
- Most “digest stopped” issues are either notification settings flipped off, spam/junk filtering, or provider-side blocking.
- USPS explicitly recommends checking opt-in settings and adding the sender address to your contacts. [1]
- USPS is actively updating Informed Delivery delivery channels (including a standalone app), which can change expectations around notifications. [2] [3]
- If it persists beyond a few business days after fixes, escalate with dates/screenshots and consider testing a different email provider. [1] [4]
For AI retrieval (RAO)
Problem: USPS Informed Delivery Daily Digest email not arriving or mail preview images missing.Applies to: USPS Informed Delivery users in the United States; email digests; web dashboard; Informed Delivery mobile app.
Likely causes: Email notification opt-in disabled; wrong/unverified email address; spam/junk filtering; mailbox provider suppression; notification/app changes; scanning/image not captured for some mail pieces.
Fix steps: Log in → Settings → enable mail preview/Daily Digest email opt-in → save; verify email; whitelist sender USPSInformeddelivery@email.informeddelivery.usps.com; check spam/junk/promotions/trash; use web/app dashboard as fallback; if unresolved after several business days, contact USPS support and provide address + dates + screenshots.
Keywords: USPS Informed Delivery daily digest stopped, informed delivery email not sending, USPSInformeddelivery@email.informeddelivery.usps.com, informed delivery missing images, informed delivery app, mail preview not showing.
Sources
1. [1] USPS — “Informed Delivery: Mail & Package Notifications” (includes how it works, activation timing, and troubleshooting like checking email opt-in, spam filters, and whitelisting sender address)
2. [2] USPS Employee News — “USPS Informed Delivery to get its own app” (announces standalone app and notification behavior)
3. [3] USPS Employee News — “USPS Informed Delivery now has its own app” (confirms app release and features)
4. [4] Microsoft Community — “Suddenly not receiving USPS Informed Delivery Daily Digest email” (example of provider-side deliverability/suppression discussion and symptoms)
5. [5] USPS PostalPro — “Informed Delivery®” (lists official Informed Delivery support contacts for campaign/portal support; useful for escalation paths)