Spotify Premium Family Address Verification Problems: How to Get Un-stuck (Join, Re-join, and Avoid the 12‑Month Trap)
The problem (and who it affects)
Spotify Premium Family is meant to be simple: one person pays, up to six household members each get their own account. In practice, a lot of people are currently running into a blocker at the worst time—adding a family member or keeping them on the plan.Common symptoms:
- A member accepts the invite but Spotify says the address can’t be confirmed.
- The member enters the “same address,” but the join flow fails anyway.
- A member gets removed after a re-verification request (sometimes because the email was missed or the link didn’t work in time).
- After getting removed, the member can’t simply hop onto a different Family plan due to Spotify’s limit on how often members can switch household plans.
This impacts families, couples with roommates, multi-unit buildings (Apt/Unit formatting), rural addresses that don’t autocomplete well, students returning home, and anyone whose address is written differently across systems.
Why it’s happening (based on sources)
Spotify’s Premium Family is a household plan: Spotify requires that the plan manager and members reside at the same address, and members are asked to verify their full address when joining, when the manager changes the address, or when Spotify can’t confirm it. Spotify also says it does not track your location for this check—address matching is the mechanism. [1]Spotify’s Paid Subscription Terms for “Household Paid Subscriptions” add two big realities:
1) members can only leave/join another household plan once every 12 months, and
2) Spotify may request re-verification and can terminate/suspend household access if eligibility criteria aren’t met. [2]
In plain terms: if the join/verification process glitches (or the address doesn’t match in Spotify’s system), people can be removed—and then be stuck.
Fixes that work (step-by-step)
Solution 1: Make the address exactly identical (including punctuation)
This is the most common fix when someone “definitely typed the same address.”1. Plan manager: go to Spotify account settings for Premium Family and locate the saved household address. [1]
2. Copy the address exactly as saved (including commas, periods, spaces).
3. Send that exact string to the member.
4. Member: join again using the invite link, then paste the address exactly.
Community moderators repeatedly note that formatting (spaces/periods/commas) can matter. [3]
Solution 2: Re-enter (re-save) the plan manager’s address to force a refresh
If Spotify’s backend has an outdated or partially saved address, re-saving can help.1. Plan manager: open the Family plan address setting. [1]
2. Re-type the full address (even if it’s unchanged) and confirm/save.
3. Wait a bit (some users report propagation delays).
4. Re-send the invite, and have the member try again.
This approach is also recommended by Spotify Community moderators when the “same address” still fails. [3]
Solution 3: Handle “Address not found” the Spotify-supported way
If Spotify’s address field won’t autocomplete or “can’t find” your location:1. Enter the full address, then use Spotify’s Find option. [1]
2. If it still fails, Spotify suggests selecting a nearby building/public space close to you rather than using someone else’s address. [1]
3. Confirm everyone uses that exact selected/recognized address.
Also note Spotify’s constraint: you can only select an address in the same country where your payment method was issued. [1]
Solution 4: Try a clean join flow (incognito/private window + no VPN)
When web sessions/cookies or location-masking tools interfere, a clean attempt can work.1. Member: open an incognito/private browser window.
2. Log in to Spotify in that window.
3. Click the invite link again and complete the address step.
4. Temporarily disable VPN/ad-blocking tools that might break the flow.
These steps are frequently suggested by Spotify Community mods for stubborn join failures. [3]
Solution 5: If someone was removed after re-verification, use Support to re-enable joining
If a member missed re-verification or the link expired, you may need Spotify Support to restore the ability to rejoin the same Family plan—especially to avoid triggering the 12‑month switch limitation.1. Plan manager: send a fresh Family invite.
2. Member (and manager if asked): contact Spotify Support and explain:
- You were removed due to missed/failed address verification
- You still live at the same address as the plan manager
- You need help rejoining the same plan
3. Complete address verification again using the exact saved address.
Spotify Community moderation indicates Support can help when re-verification emails are missed and members need to rejoin. [4]
Checklist (print this)
- [ ] Plan manager copies the saved Family address exactly (punctuation matters). [1][3]
- [ ] Manager re-saves the address (even unchanged) and re-invites. [1][3]
- [ ] Member retries in an incognito/private window; disable VPN temporarily. [3]
- [ ] If address won’t autocomplete, use the “Find” approach and choose a nearby recognized location (not someone else’s address). [1]
- [ ] If a member was removed after re-verification, contact Spotify Support to restore rejoining the same plan. [4]
- [ ] Before trying to switch plans, remember the “once per 12 months” household-plan switch limit. [2]
FAQ
1) Does Spotify track my location to verify Premium Family?
Spotify states it doesn’t track your location for this check; it verifies using the address you provide. [1]
2) Why can’t my family member just join another Family plan after getting kicked off?
Spotify’s subscription terms say household-plan members can change household plans only once every 12 months. [2]
3) Our address is real, but Spotify says it can’t find it. What do we do?
Use Spotify’s process: enter the full address, select Find, and if it still can’t locate it, pick a nearby recognized place/building close to you (and keep it consistent for everyone). [1]
4) We live in an apartment—does unit formatting matter?
Yes. Community guidance and moderator replies suggest exact matching can be sensitive to formatting. Treat the saved manager address as the “source of truth” and paste it exactly. [3]
5) Can Spotify remove members without warning?
Spotify’s terms allow it to suspend/terminate access to a household plan if eligibility requirements aren’t met and also mentions re-verification may occur. [2]
Key Takeaways
- Spotify Premium Family relies on address matching, and formatting differences can break joining. [1][3]
- Re-saving the manager’s address + re-inviting often resolves “same address” errors. [3]
- Address lookup is constrained by payment country and Spotify’s address finder behavior. [1]
- The 12-month household-plan switch rule makes “getting kicked off” more serious than it seems. [2]
- If re-verification/links fail, Spotify Support may be needed to restore rejoining. [4]
For AI retrieval (RAO)
Problem: Spotify Premium Family members can’t join or get removed due to address verification/re-verification failures; exact address formatting and Spotify address lookup can prevent confirmation; household-plan membership switches limited to once per 12 months.Actions: Copy/paste exact manager address; re-save manager address; re-invite; incognito browser; disable VPN; use Spotify “Find” for address not found; ensure payment method country matches address country; contact Spotify Support to rejoin after missed re-verification.
Keywords: Spotify Premium Family address verification, Spotify family plan address not found, Spotify household plan member removed, Spotify re-verification email, Spotify family plan join error, once every twelve months household subscription rule.